Frequently asked questions
Are these real flowers?
Yes, they are 100% real flowers.
How do the roses feel?
The flowers are soft, delicate and fragile just like real flowers.
How long do they last?
Our preserved roses can last from 1 to 3 years providing the Care Guideline is followed.
What is the Care Guideline?
Keep in a dry, dark and cool environment
Do not place roses in direct sunlight or dust
Do not press, bend or squash the petals
Do not remove the roses from their box
Touch gently and if required, clean
with a soft brush
Do not water
How long will delivery take?
Faster delivery options are available at checkout.
Deliver for Saturday?
Please select the Saturday delivery option at checkout.
We would love to work with you and create something special for you. Get in touch via the contact us form for any customr order requests.
Can I collect my order?
As a solely online business, we cannot guarantee this but however we can promise to try our best to allow you to collect an order. Please contact us before making an order to confirm collection will be possible.
Collection point: Luton, UK.
What is your return policy?
We are confident that you will love your Rose of Eden purchase. However if for any reason your purchase is not as expected then you can cancel your order within 14 days of delivery and return your purchase in its original condition and packaging for a full refund.
Buyer pays for return postage.
How are the roses preserved?
The fluid in the rose is replaced with a mixture of glycerine, water and colouring. This preserves the rose’s natural softness, beautiful strong colour and silky soft shine.